TVAE Terms of Use

Welcome to TV.AE. We are a streaming service that provides our members with access to movies,series, sports and events streamed over the Internet to certain Internet­ connected TVs, computers and other devices (“TV.AE ready devices”). Our service also provides recommendations, reviews and other information regarding these movies and TV shows.

These Terms of Use govern your use of our service. As used in these Terms of Use, “TV.AE service”, “our service” or “the service” means the service provided by TV.AE for discovering and watching movies and TV shows, including all features and functionalities, website, and user interfaces, as well as all content and software associated with our service.

1. Changes to the Price and Service Plans
We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following email notice to you.

2. TV.AE Service
The TV.AE service and any content viewed through the service are for your personal and non-commercial use only. During your TV.AE membership we grant you a limited, non-exclusive, non-transferable, license to access the TV.AE service and view movies and TV shows on a streaming-only basis. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.

You may view a movie, sporting event or TV show through the TV.AE service primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such movie, sporting event or TV show. The content that may be available to watch will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan and is specified on the “Your Account” page.

We continually update the TV.AE service, including the content library. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of movies and TV shows.

You agree to use the TV.AE service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, download, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the TV.AE service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the TV.AE service; use any robot, spider, scraper or other automated means to access the TV.AE service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the TV.AE service; insert any code or product or manipulate the content of the TV.AE service in any way; or, use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the TV.AE service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

The quality of the display of the streaming movies and TV shows may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. The minimum connection speed for SD quality is 0.3 Mbps; however, we recommend a faster connection for improved video quality. HD and Ultra HD availability is subject to your Internet service and device capabilities. Not all content is available in HD or Ultra HD. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content, which is defined as 720p or better. A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD content, which is defined as resolution greater than 1080p. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching a movie, sporting event or TV show will vary based on a number of factors, including your location, available bandwidth at the time, the movie, sporting event or TV show you have selected and the configuration of your TV.AE ready device.

TV.AE streaming software is developed by, or for, TV.AE and is designed to enable streaming of content from TV.AE through TV.AE ready devices. This software may vary by device and medium, and functionalities may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you will automatically receive updated versions of the TV.AE and related third-party software. If your TV.AE ready device is sold, lost or stolen, please deactivate the TV.AE ready device. If you fail to log out or deactivate your device, subsequent users may access the TV.AE service through your account and may be able to access certain of your account information. To deactivate a device, follow the instructions on the “Your Account” page.

We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following email notice to you.

3. Passwords & Account Access.
The member who created the TV.AE account (the “Account Owner”) has access and control over the TV.AE account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should not reveal the password associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account.

You should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the TV.AE website and not through a hyperlink in an email or any other electronic communication, even if it looks official. We can terminate your account or place your account on hold in order to protect you, TV.AE or our partners from identity theft or other fraudulent activity.

4. Governing Law.
These Terms of Use shall be governed by and construed in accordance with the laws of the United Arab Emirates.

5. Third-Party Applications.
You may encounter third party applications (including, without limitation, websites, widgets, software, or other software utilities) (“Applications”) that interact with the TV.AE service. Your use of these Applications may be subject to third party terms of use or license terms.

6. Customer Support.
To find more information about our service and its features or if you need assistance with your account, please visit our FAQs page (tv.ae/faq) or email us at support@tv.ae. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.

7. Survival.
If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

8. Changes to Terms of Use and Assignment.
TV.AE may, from time to time, change these Terms of Use. We will notify you at least 30 days before these new Terms of Use apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

9. Electronic Communications.
We will send you information relating to your account (e.g. changes in password, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

10. Warranties and Limitations on Liability.
The TV.AE service is provided “as is” and without warranty. In particular, our service may not be uninterrupted or error-free. You waive all special and consequential damages against us, and any direct damages exceeding one month’s membership fee. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.

Creation of account
TV.AE services require you to register. If you choose to register, you must submit a valid e-mail address, select a username and password during the registration process, and be at least 18 years of age. You must provide accurate and complete information when creating your account. You are responsible for safeguarding the password that you use to access any secure areas of the Services. You agree not to disclose your password to any third party. You agree to take sole responsibility for any activities or actions under your password, whether or not you have authorized such activities or actions. You will immediately notify TV.AE of any unauthorized use of your password. TV.AE reserves the right to refuse providing services to any user, or to delete accounts created by users who appropriate the name, likeness, email address or other personally identifiable information of another individual.

Delivery Policy
Once the account is created, you will be sent an authentication e-mail; click on the link provided in the e-mail and your account goes live! You are now ready to proceed with your choice of subscriptions. You will then be asked for a preferred payment method: complete the billing process information (refer to the billing policy for more information about the billing process), and you will be able to access the content offered through TV.AE.